Jyotika Behal
Research Associate
Expertise
Consumer Care, Public Service Quality Management
Role in FICCI Quality Forum
Responsible for training and consultancy on Good Governance and Public Service Quality for Government Departments in India, Technical Support Officer for Consumer Care projects
Previous Experience
Education
- MBA (HRM & Finance)
- B.Com (Hons)
Certifications and Trainings attended
- British Standards Institution (BSI India) certified Six Sigma Green Belt Course
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