Jyotika Behal
Research Associate
Phone: +91-11-23487255, 23487239/40
Email: jyotika.behal@ficci.com


Jyotika Behal
Research Associate

Expertise

Consumer Care, Public Service Quality Management

Role in FICCI Quality Forum

Responsible for training and consultancy on Good Governance and Public Service Quality for Government Departments in India, Technical Support Officer for Consumer Care projects

Previous Experience

  • 2009-2011: Axis Bank

Education

  • MBA  (HRM & Finance)
  • B.Com (Hons)

Certifications and Trainings attended

  • British Standards Institution (BSI India) certified Six Sigma Green Belt Course

 

 

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