Human Side of Quality
May 27 – 28, 2014, FICCI, New Delhi


We are delighted to inform you that FICCI Quality Forum (FQF) is conducting Two day training on Human Side of Quality as per the details below:

Date: May 27 – 28, 2014
Time: 9.30 am – 5.30 pm.
Venue: FICCI, Federation House, Tansen Marg, New Delhi - 110001

This training program is an effort to identify, explore and examine the key constituents of the “human side” that are critical for the success of any Quality Improvement Initiative and then initiate the process of developing those skills and attributes, which are the enablers of success. This course provides judicious mix of class room presentation, exercises, group discussion, case studies and hand on practice. Participant will be issued certificate by FICCI Quality Forum.


You should take this course if you want to:

  • Understand concept and philosophy of the “Human Side of Quality”
  • Identify the key constituents which will be enablers of success
  • Explore constituent factors for their application in relation to the Quality Management Principles
  • Initiate the process of developing some of the skills and attributes

Course Fee

Rs. 10,000/- per participant plus 12.36% Service Tax (Total Rs. 11,236/-).
Seats are limited to 20 on first-come-first served basis. Payment can be made through Demand Draft/Cheque in favour of FICCI Quality Forum.

Topics Covered

  • Conceptual framework of Quality and Human Side
  • Developing a comprehensive model of effective Quality Management
  • Focus on Human Side and its key constituents
  • Attitude is trainable and learnable
  • Leadership thro’ Emotional Intelligence
  • Team work for superior performance
  • Passion/enthusiasm the key to achieving excellence
  • Developing Quality Culture – the sustenance factor
  • Learning Integration and developing action plan

Learning Outcome

At the end of the program the participants will

  • Develop a significant insight into the role of Human Side in developing and maintaining Quality
  • Acquire necessary know how to implement key enablers of Quality
  • Become sensitive to the need of continual self-improvement/development for achieving superior Quality
  • Make an appropriate action plan