FICCI Quality Forum: Lending a helping hand to quality seekers

FICCI Quality Forum (FQF) is a specialized division of FICCI set up to sharpen the competitive edge of Indian industry through training, consultancy and research focused on enhancing the quality quotient of clients and partner organizations. At FQF we understand that Quality has always been a differentiating factor across varied domains and sectors. We also appreciate that Quality concepts have long since moved from shop floor applications to board room decisions.

In a country with a population as huge as ours, it is but natural that national priorities are focused on providing adequate food and basic services to all. Whether it is food grains or education and health services, we need to first ensure that there is enough for everyone in terms of quantity. But at the same time, we cannot claim our rightful place in the global fraternity without keeping pace with qualitative improvements as well. Today we are much more conscious about the cost of poor quality, whether it is about food safety and health concerns, or about the air we breathe and the products we use in our daily life. At FQF we believe that quality should not be just for export, our own countrymen also must have access to quality products and services at competitive prices.

FQF is currently working with a range of government and private sector clients on various quality initiatives ranging from setting and implementing service standards to enhancing operational efficiency and delivering order of magnitude improvements in the bottom line.


Implementing benchmark
internal Quality Management systems

In the traditional arena of Quality Management Systems, FQF provides training and consultancy on ISO 9001, ISO 14001, ISO 22000, and HACCP standards. FQF has institutional collaboration since 1995 with Nigel Bauer & Associates (NBA), a leading quality training organization of U.K. for conducting IRCA (U.K.) certificated ISO 9000 & ISO 14000, ISO 22000 and OHSAS 18001 Lead Auditor Courses in India and abroad. In addition FQF also provides globally

Climate Change and
Sustainability Advisory Services:

In the domain of environment services, FQF has been engaged in generating awareness about Clean Development Mechanism (CDM) and providing consultancy for CDM projects. It has successfully registered two bio-mass power generation projects with UNFCCC and is helping develop more projects for registration, including a foray into the gold standard, a best practice methodology and a high-quality carbon credit label. FQF has also partnered with United Nations Environment Programme

Public Service
Quality Management

In the governance and service delivery arena, FQF is engaged in capacity building of various central and state government ministries/departments to implement Sevottam - a framework developed by Department of Administrative Reforms and Public Grievances, Government of India, for improvement of service delivery by government agencies. Based on this framework, a requirement standard on public service delivery (IS 15700:2005) was developed by Bureau of Indian Standards.

Climate Change & Sustainability Advisory Services

Quality Management Systems